Guides to email and DNS

Plain-language, technically accurate explanations of the records and protocols behind business email, each following the same shape: definition, why it matters, how it works, an example, the common problems, and how ontechmail handles it.

By Ontech Solutions · Updated

These guides explain the pieces that make email on your own domain work. Read them in order if you are setting up a domain for the first time, or jump to the one you are troubleshooting.

DNS records for email

Protocols your mail client uses

Setting up and choosing

Reference

Short definitions of every term used in these guides are in the glossary; product questions are answered in the FAQ; API examples are on the developers page.

Email on your own domain, hosted in Zambia

Start on the free Starter plan: one domain, three mailboxes, webmail, IMAP, SMTP and the API. Publish a few DNS records and you are live.